WANGPAUL
YANG
Cedar Grove, New Jersey wyang0486@gmail.com
I am an aspiring AWS Cloud Engineer with a solid foundation in cloud architecture, systems support, and technical troubleshooting. Skilled in leveraging foundational knowledge of AWS services to design and explore scalable cloud solutions. Experienced in API integrations, data migration, and project management, with a proven ability to adapt quickly to new technologies. Passionate about transitioning into cloud engineering, continously expanding my skills in cloud architecture, and eager to apply my expertise to build efficient and secure solutions on the AWS platform.
EXPERIENCE
ERP Data Entry Specialist 2024 - Present
Phibro Animal Health
- Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
- Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
- Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
EDI Support Specialist 2021-2024
eZCom Software
-
Documented and reported software bugs, managed tickets through Zendesk, and ensured smooth vendor and client compliance with EDI standards in addition to data entry tasks.
-
Provided high-quality client and vendor support, troubleshot API integration, EDI data errors, and B2B connections while analyzing and improving software usability with front-end and back-end development teams.
-
Created and maintained technical support documentation, including knowledge base articles and SOPs (Standard Operating Procedures) for both internal and external use, while spearheading training modules and documentation development and onboarding as a project manager.
-
Collaborated with the Sales team during discovery calls, conducted live product demonstrations, and assisted clients with the integration of eZCom Software’s platform with external platforms (API, FTP, E-Commerce platforms [DSCO/Rithum], and ERP systems such as NetSuite, Quickbooks, Cin7, and SAP Ariba).
-
Managed the Support team in the absence of the Support manager.
-
Subject matter expert in USPS, UPS, and FedEx logistics from operations to API troubleshooting.
Systems Support Engineer 2019 - 2021
Spectra Logic
-
Reported and troubleshot tape library and disk product software bugs and provided quality technical support to clients and field engineers.
-
Analyzed system logs, performed health checks on tapes and disks, and assisted clients with tape library and robot installations, network configurations, data migration, and backups.
-
Logged issues in Microsoft Dynamics 365 and deployed solutions promptly, dispatched field engineers through Unisys’ ServiceNow integration and shipped parts as needed to resolve hardware issues.
-
Developed and maintained technical documentation, including knowledge base articles and training modules, and assisted with onboarding and training new hires.
-
Performed physical tape library and robotic repairs and part replacements.
Frontline Engineer 2017-2019
Webroot
-
Reported and troubleshot Webroot consumer and business software bugs, defects, and issues across multiple platforms (iOS, Android, macOS, and Windows).
-
Provided quality technical support to clients via phone and online tickets, addressing feedback, concerns, and security-related inquiries.
-
Removed malware from Windows, macOS, iOS, and Android devices and troubleshot anti–virus and VPN products.
-
Trained and educated clients on best security practices and current cyber threats to enhance their protection.
.jpg)